Customer Services

To make a complaint you must write, phone or email us at customerservices@laurelbankantiques.co.uk once we have received a complaint we assign the case to an individual. The procedure will then be as follows
1. The individual will contact the person concerned within 72 hour to confirm receipt of the complaint, to inform them of the individual's direct contact details and the confirm all the details provided by the individual who has issued the complaint.
2. Within 10 days we will have expected our customer service representative to investigate the complaint and to arrive at a possible solution.
3. The whole procedure is kept confidential and a full report on the outcome will be issued to the parties concerned. We aim to rectify any problems as Laurel Bank Antiques strives for excellent customer relations. Our aim is for customer satisfaction and in the end our goal is for happy, satisfied and contented customers.
4. Once a result has been reached, Laurel Bank Antiques always ensures that the customer is satisfied with the result. 5. Whilst we may list many types of antiques throughout the website, sometimes we may not have the antique in stock. We ask that you fill out the request form with specific details of what you would like and we will respond as soon as possible normally within 48 hours